FAQs

When you download the Keepler app, you will be guided through an onboarding process. Unless you sign in with Apple, the app will ask for your email address or phone number, which will never be shared with any other users of the app. We ask for this information for verification and safety purposes. You can also opt in or out of communications from Keepler regarding new features, events, and other awesome stuff!

Email us at community@lovekeepler.com and we’ll get right on it.

We want to create as safe a space as possible for Keeplers. While we can’t prevent every bad actor from acting badly, we use email and phone as proxies for personal verification. We only want people who are whom they say they are on Keepler—authenticity is paramount! Review the Keepler Guidelines here.

There are certain things you can toggle on and off. For example, you can show or hide your location. We’ll never display your email address, phone number, or any location information other than your city. You can always opt out of sharing your location should you prefer that information be kept private.

Absolutely! Just go to your profile, click on the pen icon, and start revising.

While other dating apps provide the matching platform, you’re on your own once you’ve made that match.

Keepler understands that the match is only the beginning—now it’s really time to figure out who you are, what you want, and build on your connection skills.

While you’re exploring your dating possibilities, you can always come to Keepler for advice, support, and great content. 

This means that Keepler is different from other apps because it isn’t made to be deleted after you’ve found your person. The Keepler Community empowers you to continue developing yourself, connect with others on their journeys, and to give and receive advice on all things dating.

As with most relationships, the more you put into it, the more you get out! Engaging with our content, responding to member posts with advice and compassion, as well as setting the intention for self-growth will put you on the right path toward finding the connections that are most valuable to you.

While we are sad to see you go, we understand that not every relationship is forever. Just go to your Account Settings and click “Delete Account.” If you have any feedback for us, we’d love to hear it; otherwise, you’re all set! If you ever want to rejoin, we’ll be here.

The Keepler Community Member Playbook can be found here.

The Keepler Community Guidelines can be found here.

Email us at community@lovekeepler.com, and we will get back to you as soon as possible. Your experience here at Keepler is the most important thing to us, and we want to make sure you get all the information you need to succeed!

Our enforcement policy was crafted in order to protect members like you. The purpose of our enforcement policy is to maintain safety and trust within the Keepler community and those you come into contact with both on and offline. Imperfections are real and infractions happen. We understand that misspeaking, misunderstanding, and misperception can happen on the journey of connecting with others. Here is a breakdown of our enforcement policy:

‍Step One: A written warning detailing the infraction as well as why it’s unacceptable.
Step Two: A second infraction will result in removal from the community.

If you have any questions, concerns, or would like to report behavior, please attach a screenshot or direct link to the infraction and share with our team here: community@lovekeepler.com.

Vitriol directed at someone on the basis of their identity or membership in a particular group.

Permission for something to happen or agreement to do something.

Presenting a false version of yourself online, either with fake or extremely doctored photos or fraudulent profile information, in order to lure someone into dating you (this is why we verify!).