Help

Product Questions

Is this a dating app or a relationship app?
How do I access dating features on Keepler?
How do I access the Keepler Community?
Is Keepler available on Android and iOS?
How can I learn about updates and new features?
I found a bug! How do I tell you about it?
I have an idea for a new feature! How can I get in touch?
I have some general feedback on the app. Where can I send it?

Registration

How do I register for the Keepler app?
I logged out of the Keepler app, and now I can’t seem to log back in. What should I do?

Privacy

How will you use my contact information and personal data?
Will other users have access to my phone number and email address?
If I delete my account, do you keep my information?

Phone and Email Verification

Why do you ask for my phone number and email address?

Profile

What kind of information will be shown on my profile?
Can I change my profile?

Keepler Playbook

How does Keepler work?
How is Keepler different from other apps?
Can I join the Community without Dating or vice versa?
How can I get the most value out of Community?

Community

How do I join the Keepler Community?
How do I start a group?
Is the Keepler Community for dating, friendship, or something else?
What do I do if someone is being rude or inappropriate?
Where can I find Keepler’s Code of Conduct?
How do I control who can contact me via direct message (DM)?

Coaching

When will one-on-one coaching be available?

Membership

Can I cancel my membership?

Help

Where can I access the full Keepler Community Playbook?
I’d like to check out the Community Guidelines. Where can I read more?
I haven’t seen my question listed here. Where can I go for more information?
Why do you have an enforcement policy?

Definitions

Hate Speech:
Consent:
Catfishing:
How the Keepler app works?

Playbook

Check
Terms of service and use

Privacy Policy

Check

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