Help

Feedback helps us create the best experience for you and other Keeplers—please email us at help@lovekeepler.com!

That’s fantastic—we’d love to hear about it! You can either shake your device and follow the prompts from Gleap or send us a message describing your idea to keepler@freeportmetrics.com, and we’ll check it out.

Bugs do happen (we’re all human, after all!). You can either shake your device and follow the prompts from Gleap or send us a message describing the issue in detail [including screenshots if possible] to keepler@freeportmetrics.com, and we’ll get right on it.

While we released Keepler on iOS first and the Android version is in development. You can sign up on our Android Waitlist to be notified of new releases, features, events, and other awesome happenings at Keepler.

The Community portal is always available to you through the app. The first time you sign in to Community, you’ll be asked to create a Community profile, which may be different (if you like!) from your Dating profile. You can revise your Community profile at any time by clicking on the “Edit” link Settings. You can follow individual experts and content creators, post in groups, ask and reply to questions, share stories, and attend events. It’s pretty rad.

It’s both! Keepler goes beyond the match to help you discover what’s important to you in a partner, identify past patterns that might not be serving you, and move forward with confidence and optimism—all ingredients for a great relationship. While you’re matching and chatting and meeting up with people on the Dating side of Keepler, the Community is always there to support you with advice, expert guidance, and the tools you need to create wonderful connections.

While we will be sad to see you go, we won’t hold onto any of your information. Find our privacy policy here.

Nope. We never share your email or phone number with other members.

We want to create as safe a space for Keeplers as possible. While we can’t prevent every bad actor from acting badly, we use email and phone as proxies for personal verification. We only want people who are whom they say they are on Keepler—authenticity is paramount!

You can indeed! Just go to Settings, click “Edit,” and start revising.

As in most relationships, the more you put into it, the more you get out! Engaging with our expert content, responding to member posts with advice and compassion, and setting the intention for self growth will put you on the right path toward finding the person who’s right for you.

You don’t have to be actively dating in order to join and find value in Community. In fact, even after you’ve found your person, Community is there to continue to support you throughout the relationship with original content, access to coaches, and the wisdom of daters like you! While you don’t have to participate in Community while you date, popping over from time to time might yield some gems.

While other dating apps provide the matching platform, you’re on your own once you’ve made that match. Keepler understands that the match is only the beginning—now it’s really time to figure out who you are, what you want, build on your connection skills, and find your person.

Keepler is designed to support and inspire you throughout your dating journey. That’s why Dating and Community are both in-app, making it easy for you to access both portals whenever you want. Just made a match and don’t know how to start the conversation? Head over to Community for tips. Just completed a lesson from one of our Community experts on setting goals? Flip back over to Dating to see how your newfound knowledge affects your decision-making. Dating provides a unique opportunity to test out new approaches to connection, and we’re here for you every step of the way.

At this time, we are accepting users from the United States with US zip codes. We do have 2023 goals to expand globally. Thank you for your patience.

Community is primarily for friendship, support, and self growth. However, if someone has an “Open to Dating” badge on their Community profile, that means they are open to being approached on a flirtier basis. The guidelines for reaching out to someone as a potential match are exactly the same as in the Dating portal: be culturally aware and respectful of boundaries, send no explicit content, and be brave!

We do! A lifetime membership costs $299, and will never expire.

You bet! Community is always open to Keepler members. You’ll find expert content, tips, advice, and support from your fellow Keeplers in Community. It’s designed to be there for you before, during, and after the match stage, so even if you’re not currently dating, Community is open to you!

While we are sad to see you go, we understand that not every relationship is forever. Just go to your Account Settings and click “Cancel Membership.” If you have any feedback for us, we’d love to hear it; otherwise, you’re all set! If you ever want to rejoin, we’ll be here.

The list of attendees will be visible on the Event Description page; just click “Who Will Be There?” to expand the list.

You will hear about Keepler-led events, both in-person and virtual, in your Community notifications. Click on the notification to find out more and sign up.

Email us at help@lovekeepler.com, and we will get back to you as soon as possible. Your experience here at Keepler is the most important thing to us, and we want to make sure you get all the information you need to succeed!