FAQs

It's a dating support app! We don't match users; instead we go beyond the match to help you discover what’s important to you in a partner, identify past patterns that might not be serving you, and move forward with confidence and optimism — all ingredients for a deeply authentic and meaningful dating experience! The Community will always be there to support you with advice, expert guidance, and the tools you need to create wonderful connections. Tools include: one-on-one coaching, matchmaking, Keepler-created content (including audio, video, and articles), as well as a Dating Diary to help you set goals and track your progress.

Keepler is a community and an expert marketplace dedicated to helping you get better at dating. This community will help you discover what’s important to you in a partner, identify past patterns that might not be serving you, support you in moving forward with confidence and optimism, and all the ingredients for a deeply authentic and meaningful dating journey! The community will always be there to support you with advice and the tools you need to create wonderful connections. Future Tools include: Keepler content (including audio, video, and written content), as well as a Dating Diary to help you track your progress and grow along the way.

The Keepler community is always available to you through the app. The first time you sign in to the community, you’ll be asked to create a community member profile. You can revise your community profile at any time by clicking on the pen icon in the profile. From there you can edit your bio, location, and other profile info. 

When you sign into Keepler for the first time, you’ll be asked a series of questions to help us create your Inner Circle. Click on the Inbox to access your Inner Circle conversation—it will be pinned to the top of the Inbox.

The Keepler community is open to those at every stage of their dating journey: actively dating, not currently dating, in a relationship of any kind, and those still figuring it out. You can post in groups, ask and reply to questions, share stories, and attend events, and, in the near future, follow and connect with individual experts and content creators. It’s pretty rad.

When you join Keepler, you’ll be added to a smaller cohort of people called your Inner Circle. This is your main micro-community within the community at large. Here you can have more intimate conversations, get to know each other on a deeper level, and know that you always have a group of people who have your back throughout your dating journey. 

We group people based on when they join Keepler, so it’s likely that your group will include a range of ages, identities, goals, and life experiences. We encourage you to learn from and help each other as you all explore what Keepler has to offer, and as you embark upon this new, exciting way to improve your dating life!

We understand that sometimes group dynamics can go awry, or you would just like some different perspectives. Reach out to us at community@lovekeepler.com with the subject line “Inner Circle Change” to request to be added to a new Inner Circle.

We released Keepler on iOS first and the Android version is in development. You can sign up on our Android Waitlist to be notified of new releases, features, events, and other awesome happenings at Keepler.

Sign up at keepler.com to be notified when Keepler comes out with cool new features and events—we can’t wait to hear your feedback on what we’re building!

Bugs do happen (we’re all human, after all!). You can shake your phone while in the app and a reporting feature will appear where you can screenshot the bug or send additional feedback. Alternatively, you can also take your own screenshot of the issue and send it to us with a description at community@lovekeepler.com or tap the envelope icon on the Profile screen, and we will get right on it.

That’s fantastic—we’d love to hear about it! Send us a message describing your idea at community@lovekeepler.com or by tapping the envelope icon on the Profile screen, and we’ll check it out.

Feedback helps us create the best experience for you and other Keeplers—please email us at community@lovekeepler.com or just tap the envelope on the Profile screen!

When you download the Keepler app, you will be guided through an onboarding process. Unless you sign in with Apple, the app will ask for your email address or phone number, which will never be shared with any other users of the app. We ask for this information for verification and safety purposes. You can also opt in or out of communications from Keepler regarding new features, events, and other awesome stuff!

Email us at community@lovekeepler.com and we’ll get right on it.

We don’t sell your information. We use your personal data anonymously and internally to create the best experience for you and other Keeplers. You can opt into or out of communications from us, such as our newsletter and updates, by toggling the “Yes” button in Notification Settings. If you’d like to see the full Privacy Policy and Terms and Conditions, click at here.

Nope. We never share your email or phone number with other members.

While we will be sad to see you go, we won’t hold onto any of your contact information. What we will retain is anything you’ve posted or shared within the community, although it will be anonymized after you delete your profile. Please see the Privacy Policy at here for more info.

We want to create as safe a space as possible for Keeplers. While we can’t prevent every bad actor from acting badly, we use email and phone as proxies for personal verification. We only want people who are whom they say they are on Keepler—authenticity is paramount! Review the Keepler Guidelines here.

There are certain things you can toggle on and off. For example, you can show or hide your location. We’ll never display your email address, phone number, or any location information other than your city. You can always opt out of sharing your location should you prefer that information be kept private.

Absolutely! Just go to your profile, click on the pen icon, and start revising.

While other dating apps provide the matching platform, you’re on your own once you’ve made that match.

Keepler understands that the match is only the beginning—now it’s really time to figure out who you are, what you want, and build on your connection skills.

While you’re exploring your dating possibilities, you can always come to Keepler for advice, support, and great content. 

This means that Keepler is different from other apps because it isn’t made to be deleted after you’ve found your person. The Keepler Community empowers you to continue developing yourself, connect with others on their journeys, and to give and receive advice on all things dating.

As with most relationships, the more you put into it, the more you get out! Engaging with our content, responding to member posts with advice and compassion, as well as setting the intention for self-growth will put you on the right path toward finding the connections that are most valuable to you.

When you open the app, you’ll be led through a series of onboarding questions to get you started. Once you fill out a basic profile and agree to uphold the community values and guidelines, you’ll be able to join groups, access your Inner Circle via your Inbox, explore the community, post, and connect!

Keepler aims to be community-led, and our goal is to ensure that Keeplers are empowered to direct their experience within the community. To this end, you can request to start a group by filling out this form here. Please be sure that your suggestion follows our community guidelines!

The Keepler community has been primarily created for friendship, support, and self-growth.

We have a zero tolerance policy for intolerance, cruelty, racism, sexism, or inappropriate content. You can report a user by clicking the report button, and/or you can send us an email with screenshots at community@lovekeepler.com.

You can find our full Code of Conduct here (it’s a great read!)

We’re hard at work finding the best dating coaches and relationship experts out there. Opt into updates from Keepler here — we can’t wait to share what we’ve been building with you!

While we are sad to see you go, we understand that not every relationship is forever. Just go to your Account Settings and click “Delete Account.” If you have any feedback for us, we’d love to hear it; otherwise, you’re all set! If you ever want to rejoin, we’ll be here.

The Keepler Community Member Playbook can be found here.

The Keepler Community Guidelines can be found here.

Email us at community@lovekeepler.com, and we will get back to you as soon as possible. Your experience here at Keepler is the most important thing to us, and we want to make sure you get all the information you need to succeed!

Our enforcement policy was crafted in order to protect members like you. The purpose of our enforcement policy is to maintain safety and trust within the Keepler community and those you come into contact with both on and offline. Imperfections are real and infractions happen. We understand that misspeaking, misunderstanding, and misperception can happen on the journey of connecting with others. Here is a breakdown of our enforcement policy:

‍Step One: A written warning detailing the infraction as well as why it’s unacceptable.
Step Two: A second infraction will result in removal from the community.

If you have any questions, concerns, or would like to report behavior, please attach a screenshot or direct link to the infraction and share with our team here: community@lovekeepler.com.

Vitriol directed at someone on the basis of their identity or membership in a particular group.

Permission for something to happen or agreement to do something.

Presenting a false version of yourself online, either with fake or extremely doctored photos or fraudulent profile information, in order to lure someone into dating you (this is why we verify!).